My Love Lock

LOVE LOCKERS SL, as the data controller, informs you that any personal data processed by the company will be handled in accordance with the principles of transparency, purpose limitation, data minimization, accuracy, integrity, and confidentiality, as well as complying with the rest of the obligations and guarantees established in Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, and in Organic Law 3/2018, of 5 December, on Personal Data Protection and Guarantee of Digital Rights, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data.

To this end, we provide our Privacy Policy to ensure customer trust and offer a unique, satisfying experience.

LOVE LOCKERS SL (hereinafter referred to as MY LOVE LOCK) reserves the right to modify this Privacy Policy, so it is recommended that users check the Legal Notices each time they access the Website. The use of any part of this website will constitute acceptance of such changes.

LOVE LOCKERS SL is the owner of the domain www.mylovelock.com and all its subdomains, and the data controller.

Company name: LOVE LOCKERS SL
Tax ID: B-67642454
Registered address: Ronda Narcís Monturiol, nº 6, Office 110B, Technology Park, 46980 Paterna (Valencia)
Contact email address: soporte@mylovelock.com
Data Protection Officer / data subject rights email address: soporte@mylovelock.com

WHAT PERSONAL DATA DO WE PROCESS?

The personal data processed are those directly provided by the data subject, the person who owns the data, or those provided through browsing the website itself.

The categories/types of data processed are those requested in the fields provided in the forms set up for this purpose, and those voluntarily provided by users in all places where it is possible to expand information in free text fields, or sent via email and other means.

The data to be processed that is provided, along with those voluntarily provided by users, will usually and generally be, but not limited to:

Identification:

ID / Passport / NIE
Postal and/or email addresses
Landline/mobile phones
Commercial information
Transaction data
Payment method data
Data entered as user preferences

No sensitive or specially protected data is processed unless specifically indicated by the user to meet their needs and/or preferences.

If you provide your data via an email message, the data will be part of a processing whose purpose will be to manage the request, suggestion, or comment you make to us.

If you submit a CV, the data processed will be those included in the form provided for this purpose and/or in the free-format document sent by the data subject. CVs will be discarded after one year from the last update.

MY LOVE LOCK wants to ensure your privacy when using our services, and for this reason, our Privacy Policy will inform you about our personal data protection policy, so you can decide voluntarily to what extent you wish to provide them.

The personal data requested in the forms provided for this purpose, via email, or personal data included in your communications through other means will be used to manage the specific relationship established through those means, with the explicit and specific purposes included in those means, for example, to manage bookings or requested services, send requested information, manage invoicing, resolve incidents, register you for services, events, or acts that you indicate, as well as to manage and control them, and to respond to queries, suggestions, and incidents that are requested or raised, as well as any other type of processing necessary to meet the established relationship.

In certain cases, duly informed beforehand, profiles or segmentations may be created to better meet your preferences and improve our services. No automated decisions will be made about the processed data in any case.

If you have provided us with your electronic address, email, and/or electronic messaging ID, please note that you may receive electronic communications to inform you and respond to anything related to your communication and the established relationship. If you are a recipient of a newsletter or communication related to the subject of your query or contractual relationship with MY LOVE LOCK, you will have the option to unsubscribe from the distribution list in all emails you receive. Additionally, you can unsubscribe at any time by sending an email to soporte@mylovelock.com.

WHO DO WE SHARE YOUR DATA WITH?

MY LOVE LOCK does not share personal data with third-party companies except in cases where it is necessary for the provision of the service. Therefore, your data may be communicated to other companies, entities, public or private institutions, solely for the purpose and exclusively in those cases necessary for the correct provision of the service, consultation, or management of the established relationship, or in cases established by law.

HOW LONG DO WE KEEP YOUR DATA?

Data will be retained as long as the relationship remains active or cancellation is not requested, and at least for a period of 10 years from the last interaction, as well as for the legally required retention periods according to the specific regulations applicable to them.

WHAT IS THE LEGAL BASIS FOR PROCESSING YOUR DATA?

The processing of your data is carried out based on express, explicit, and informed consent when an online form has been filled out and submitted, or when an email or other means have been directed to MY LOVE LOCK. In other cases, depending on the type of relationship established, the legal basis may be the legitimate interest of the website owner, a legal obligation, or the establishment of a pre-contractual or contractual relationship between the user and MY LOVE LOCK.

Furthermore, having voluntarily provided the data legitimizes their processing for the purposes that have been informed.

In any case, the section regarding the personal data processing carried out by MY LOVE LOCK contains specific information about the applicable legal basis for each processing.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR PERSONAL DATA?

We recognize and protect your right to Privacy and the Protection of your Personal Data, so you may exercise your rights concerning this processing in the ways indicated in the section "Data Subject Rights."

Additionally, in any case, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD), located at Calle Jorge Juan, nº6, 28001 Madrid.

Data Subject Rights

Data subjects have the right to know that MY LOVE LOCK processes their data according to the purposes specified in the Privacy and Data Protection Policy, of which this section is part.

You have the right to access your personal data and to rectify them if they are inaccurate.

You have the right to request their deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected.

In certain circumstances, data subjects may request the restriction of the processing of their data, which will only be retained for the exercise of the right to defense against claims and/or legal proceedings and for the legally required retention periods.

In certain circumstances, data subjects may object to the processing of their data. MY LOVE LOCK will stop processing their data, except for legitimate reasons, for historical, artistic, or research purposes, for the defense against claims, or as provided by current regulations.

To exercise these rights, the data subject must send a communication to the address indicated at the beginning, stating the right they wish to exercise, and attaching a copy of a document that identifies them, such as a DNI or Passport, or another document that identifies them reliably, and also send an email to soporte@mylovelock.com attaching a copy of an identification document.

Additionally, you have the right to file any queries or complaints with the Spanish Data Protection Agency (AEPD), located at Calle Jorge Juan, nº6, 28001 Madrid.

COOKIES.

MY LOVE LOCK uses "cookies" during user browsing to offer a better service. These elements will not be used to identify a specific person, as their use will be purely technical, except for cookies necessary for the proper execution of transactions requested by a specific user, such as bookings, to maintain user registration, and for the maintenance of user sessions.

The general purpose of cookies is to provide a better service to users and allow during the session the execution and proper use of each of the contents available on this website. The user can disable cookies through their browser options.

To learn more about the use of cookies on the website, you can consult our Cookies Policy.

To configure cookies to your preference, you can use the Cookie Consent Manager that appears when you enter the page, or you can access it at any time by clicking here: SETTINGS.

WHAT DO WE DO WITH THE PERSONAL DATA THAT IS PROCESSED?

Below is the list of data processing activities carried out by MY LOVE LOCK:

Processing	Associated data	Legal basis	Purpose
Customer management	Full name Date of birth Images Email Billing information	Contractual	Execution of the contractual relationship with customers
Supplier management	Full name Email Address Phone Billing information	Contractual	Execution of the contractual relationship with suppliers
Contact management	Full name Email Address Phone	Contractual Consent	Maintaining communications with third parties
HR management	Full name Date of birth Email Address Phone Academic background Bank account Health data Marital status	Contractual	Execution of the contractual relationship with employees
Accounting and administrative management	Full name Date of birth Email Address Phone Billing information	Contractual	Maintenance of company operations
Newsletter	Full name Email	Consent	Newsletter issuance
Commercial communications, advertising, and social media	Full name Email Address Phone	Consent	Promotion of the company and its services
Virtual POS	Full name Bank account Card number Billing information	Contractual	Management of customer payments through the various platforms enabled
Web user management	IP	Contractual Consent	Management and analysis of website visitors
E-commerce	Full name Date of birth Images Email Billing information	Contractual	Online sale of the company’s services